家政服务网络中心就是一个简单的呼叫中心？

      最近，与一些客户交流家政服务网络中心项目，客户总是一直在说呼叫中心。

    也难怪，对于网站等，大家可能了解得较多，对于呼叫中心来说，很多人仍然感到神秘。

   但家政服务网络中心项目，呼叫中心是一个重要部分，但决非全部。

    实际上，系统最重要的部分，是业务的流程以及盈利模式。

    国家给每个地方补助200万元，是希望建立一个信息化系统，可不简单是一个呼叫中心，一个30座席的呼叫中心系统，连硬件装修算上，50万元足够了。

    所以，您在采购这类系统的时候，一定要多了解业务处理、呼叫中心、网站三个组成部分，是如何联系又如何独立工作的。

    呼叫中心系统，解决了语音门户问题，业务受理、业务派单、回访。工单的流转，是依靠业务处理系统来协调的。工单，也是依靠电话回访来完成闭环的。

   网站是互联网门户，不仅可以发布一些信息，也可以在线受理工单。

  同时，本系统应该可以挂接其他附件，比如短信、WAP、传真等。

    业务处理模块，要对加盟的服务商有一个评价体系，比如，每次对用户服务的质量，接受订单的响应速度等，由回访座席来完成评价。

    系统对加盟的商户，要收取一定的佣金，尽管对百姓的服务是公益性的，但对商户一定要收取一定的佣金，否则，该系统运转过程中产生的设备折旧、房租、水电、人员工资将无从解决。只有该中心有所盈利，才能提供更好的服务。

    该中心是否可以发行家政服务卡？由家政服务中心发行服务卡，让家政公司去服务，然后到家政服务中心来结算？

      以上问题，不仅家政服务网络中心的开发者要考虑，准备建设家政服务网络中心的业主也要考虑。

   最后，请大家好好研究一下商务部149号文，到底都规定了什么标准。

   家政服务网络中心可不简单是一个呼叫中心。

我公司已经开发出完全符合商务部149号文规范的家政服务网络中心系统。并已经在河南南阳、湖北武汉得到实施。完整的解决方案，请向我公司索取。

如需转贴或者转载，请您拨打电话0371-68243399或者邮件cui_yingjiu@msn.com与我联系。未经许可擅自转贴转载的，本人将根据我国民法通则、著作权法以及其他法律追究侵权者的法律责任。

如有需要呼叫中心产品或者其他语音类应用定向开发，请与我公司联系 大象通信公司
更多文章，请访问 呼叫中心开发者随笔

另外一个 家政服务网络专家的博客

More recently, domestic service with a number of customer communications network-centric project, the customer call center has always been saying.

No wonder, for websites, we may know more, and for the call center, a lot of people are still very mysterious.

But the domestic service network-centric projects, the call center is an important part, but by no means all.

In fact, the system of the most important part of the business processes and profit model.
The country has given two million yuan subsidy for each place in the hope that the establishment of an information system, not easy as a call center, a 30-seat call center system, even fitting the hardware count, 500,000 yuan is enough.

So, you are in the procurement of such systems, they must have to know more about business processes, call centers and Web sites of the three components is how to contact and how to work independently.

Call center system to solve the problem of voice portals, business acceptance, business to send a single, a return visit.Flow of work orders is to rely on business processing systems to reconcile. Work alone, but also rely on the telephone a return visit to complete the closed loop.

Internet portal site is not only to publish some information, you can also accept work orders online.

At the same time, the system should be able to mount other accessories, such as SMS, WAP, fax, etc..

Business processing module, would like to join the service providers have an evaluation system, for example, each time the quality of customer service and accept orders for the response speed, from the re-agent to complete the evaluation.

System to join the business, we must charge a commission, although the service is a public good people, but businesses must charge a commission, otherwise, the system generated during operation of the equipment depreciation, rent, utilities , staff salaries can not be resolved. Only the center make a profit in order to provide better service.

Whether the Center can issue domestic service cards?Issued by the housekeeping service center service cards, so that domestic companies to service, and then to the domestic service centers to settle?

The above problems, not only domestic service network-centric developers to consider in preparation for the building of the owners of domestic service network-centric need to consider.
Finally, let us look carefully at the text of Commerce, No. 149, in the end the criteria are set.

Domestic service is a network-centric call center was not easy.

Our company has developed fully in line with the Ministry of Commerce No. 149 of the text specification domestic service network-centric system. And has been in Nanyang, Henan, Wuhan,Hubei , be implemented. A complete solution, please obtain a copy of our company.

For reposted elsewhere or reproduced, please call 0371-68243399 or mail cui_yingjiu@msn.com to contact me. Reproduced reposted elsewhere without permission, I will be based on China’s Civil Law, Copyright Law and other legal proceedings for infringement of legal liability.

If necessary, call center products, or other voice-type applications directed the development, please contact DXINFO.com.

For more articles, please visit the website http://www.cn-cti.com

Another domestic service network of experts blog.The website is:http://blog.sina.com.cn/chf0513